It may happen that something does not work out as planned. We advise you to first report complaints by emailing us at firstname.lastname@example.org
. If this does not lead to a solution, it is possible to register your dispute for mediation through the foundation WebWinkelKeur (Stichting WebwinkelKeur) at https://www.webwinkelkeur.nl/consument/geschil/
. Starting from the 15th of February 2016 consumers in the EU can also to register complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr
. If your complaint is not pending treatment elsewhere, you are free to deposit your complaint at the European Union platform.